Putting your Account on Hold

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This article covers how putting your account on hold can protect your assets if you suspect fraud or lose your debit card.

Overview

You have the ability to put your HSA account on hold if you lose your debit card or suspect that you're the victim of fraud. This gives you the opportunity to take steps to protect the funds in your account.

All debit card activity stops when you put your account on hold. This includes card swipes, online purchases, and automated payments.

Before you make the decision to put your account on hold, we recommend you call CareFirst customer service at Toll Free: 866-758-6119. This way, you can make sure that you won't disrupt a pending reimbursement request or stop a payment for a visit to a clinic from going through.

Put your account on hold

You can put your account on hold by following the process below.

Sign in at www.carefirst.com/myaccount and select your spending account profile.
Click the My Profile menu.
Choose See All Settings from the menu.
Locate your HSA in the list of settings.
Locate Account Status in the list of HSA Settings and click Put on hold.

Remove a hold on your account

You can remove a hold you have set on your account by following the process below.

Sign in at www.carefirst.com/myaccount and select your spending account profile.
Click the My Profile menu.
Choose See All Settings from the menu.
Locate your HSA in the list of settings.
Locate Account Status in the list of HSA Settings and click Release hold.